FAQ.

Every order is cut to order at our farm in Ecuador and shipped farm-direct in refrigerated transit. Your roses arrive in bud 3-5 days after they ship and, with proper care, last 7-10 days in the vase.

We ship Monday, Tuesday, Thursday and Saturday, and roses arrive 3-5 days after they ship, depending on your location. We don't offer same-day, next-day or Saturday delivery. Your earliest available delivery date is shown at checkout, and you can choose any later date. For important occasions, we recommend scheduling delivery 1-2 days early. You'll receive tracking as soon as your order leaves the farm.

Roses ship in bud form so they arrive undamaged. Trim the stems, place them in fresh water, and they'll open beautifully over 24–48 hours.

Unpack your roses as soon as they arrive. Trim 1-2 inches off each stem at a 45-degree angle, remove any leaves below the waterline, and place them in a clean vase with room-temperature water and the included flower food. Change the water and re-trim the stems every 2 days, and keep them out of direct sunlight and away from heat and fruit.

We currently ship to the 48 contiguous United States. We don't ship to Alaska, Hawaii, Puerto Rico or international addresses. Shipping is $24.88 per shipment, and rose subscription deliveries ship free.

Because your roses are cut to order, we can only make changes before the order enters production. Reach out as soon as possible and we'll do our best.